FAQs
GINTO PRODUCT SAFETY DISCLAIMER & TERMS OF USE
Please read carefully. By purchasing, receiving, or using the Ginto Face Gua Sha ("the Product"), you acknowledge that you have read, understood, and agreed to these terms.
Omni Hiraya ("we," "us") is not responsible for any adverse reactions, issues, or complications arising from the use of the Product, to the fullest extent permitted by law. You assume all risks associated with its use. If you experience discomfort or concern, stop using the Product immediately and consult a healthcare professional.
1. Individual Results. Results vary from person to person. We do not guarantee any specific outcome, including changes in skin appearance, glow, firmness, or muscle tension.
2. Not a Medical Device. The Product is a cosmetic tool intended for external use on the face. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any condition. It does not replace professional medical advice. Consult a qualified healthcare provider before use, especially if you have a pre-existing medical or skin condition.
3. Microcurrent Function. The Product features a low-level microcurrent intended for cosmetic use on the face only. Even at low levels, electrical stimulation is not suitable for everyone. Do not use the microcurrent function if you:
- Have a pacemaker, defibrillator, or any implanted electronic or medical device
- Are pregnant or nursing, unless cleared by your physician
- Have epilepsy or a seizure disorder
- Have metal implants or plates in the face or head
- Have an active infection, cancer, or a heart condition
If you are unsure whether microcurrent is right for you, consult your physician before use. Stop immediately if you feel pain, dizziness, tingling beyond mild, or any unusual sensation. Do not use on broken, irritated, or wet skin, or near the eyes.
4. Patch Testing. Before first use, test the Product on a small area of skin. Discontinue use immediately if you experience irritation, redness, swelling, or discomfort.
5. Allergies and Sensitivities. Some people are sensitive or allergic to certain metals or coatings. If you have a history of skin allergies or sensitivities, consult a dermatologist before use, especially if you will use the Product with skincare products.
6. Proper Use. Excessive pressure or improper technique may cause irritation or bruising. Use gentle, controlled movements and follow the provided instructions. Do not use the Product on broken, sunburned, infected, or irritated skin, or over areas with recent cosmetic procedures (such as fillers, Botox, peels, lasers, or surgery) unless cleared by your provider. Use caution if you bruise easily or take blood thinners.
7. Not for Children. Keep out of reach of children. Not intended for use by anyone under 18 without adult supervision.
8. Cleaning and Hygiene. Clean the Product before and after each use, following the "How to Clean" instructions. Do not share the Product between individuals unless it is properly cleaned between uses. Do not use a damaged, cracked, or chipped Product, as it may cause injury.
9. Professional and Spa Use. If you are a spa, salon, or practitioner using the Product on clients, you are solely responsible for: (a) proper training in its use; (b) screening clients for the contraindications above, including those for microcurrent; (c) cleaning and disinfecting the Product between every client; (d) obtaining any required client consent; and (e) compliance with all licensing, health, and safety laws in your jurisdiction. Omni Hiraya is not responsible for services you provide to clients using the Product.
10. Assumption of Risk and Release of Liability. By purchasing or using the Product, you voluntarily assume all risks associated with its use and, to the fullest extent permitted by law, release Omni Hiraya, its owners, employees, and affiliates from liability for any injury, damage, or complications arising from direct or indirect use of the Product. This does not limit any rights you have under applicable law that cannot be waived.
11. Acceptance of Terms. Your purchase, receipt, or use of the Product constitutes acceptance of these terms. If you do not agree, do not use the Product and contact us about returning it unused, per our Returns Policy.
12. Questions. Contact us at [your email] with any concerns.
GOLD FINISH DISCLAIMER
The Ginto Face Gua Sha is finished with a 24k gold ion-plated coating. As a thin surface layer, the gold may gradually soften or fade with regular use, skincare products, and cleaning. This is normal wear and cosmetic only. It does not affect the tool's performance or microcurrent function. Gold fading from normal use is not a product defect and is not eligible for return, refund, or replacement. We recommend purchasing a new Ginto Face Gua Sha every 3 years. Please see the "How to Clean" section for care instructions.
A luxurious 24kt plated, solar-powered gua sha. By harnessing the power of light energy to create an 8-40 micro-ampoule charge, The Ginto is a convenient at-home or travel skincare tool for draining and sculpting the face.
Gua Sha is an ancient Chinese healing technique in which an object is used to glide against the skin allowing for drainage, reduction of inflammation, stimulation of blood circulation for better skin health and even facial lifting and sculpting. With time and consistency, this practice leads to a more youthful appearance, one of Asia's well-known obsessions.
Shipping & Delivery
Fulfillment time : 2-3 Business Days (holidays not included)
Please allow couriers 2-7 business days to deliver your products.
For Expedited Shipping please email us before ordering. (Rates may vary depending on location)
*** We are not responsible for courier shipping delays ** and holiday delays**
For INTERNATIONAL SHIPPING inquiries email us at : info@omnihiraya.com
( costs may vary depending on country we are not responsible for tax and custom fees )
DISCLAIMER : WE ARE NOT RESPONSIBLE FOR LOST AND STOLEN PACKAGES.
Omni Hiraya is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. We advise customers to ensure a secure delivery location and to promptly address any delivery concerns with the respective carrier. Please reach out to the carrier directly for assistance in such cases. We appreciate your understanding and cooperation.
No cancellations are permitted once the order is shipped, and we do not accommodate change of address requests. Please ensure that the information provided during the ordering process is accurate. For any issues, please contact the carrier directly for assistance.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 business days (U.S orders only) of receiving your shipping confirmation email, please contact us at info@omnihiraya.com with your name and order number, and we will look into it for you.
Due to the nature of our products we do not accept any refunds or returns.
All sales are final
Any one can use this, male or female of all ages from 12+ years, as it is good for all skin types. The 24kt gold is not only a great conductor but, it is also a non-chemically reactive material so it will not cause irritation to any skin type. When it comes to acne present, be mindful that bacteria from active acne can possibly spread so perhaps refrain from using The Ginto at this time.
Traditionally, gua sha tools are used for the face to encourage the metabolism of the skin's elastin and collagen fibers that leads to the tightening of the skin. However, The Ginto can also be used to drain inflammation or swelling in the face as a well as other areas of the body. It's great to promote drainage from pedal edema or swelling of the feet and legs. It can also be used to release tension in the scalp and the "hard to reach areas" of the shoulders and back as well.
You can drain and sculpt anytime of the day. Usually it is performed during one's skincare ritual. It adds benefits of better product penetration, so the skin looks smoother and more hydrated, as well as a more youthful and lifted appearance. With that said, our Ginto clients have been known to fall asleep with The Ginto in bed whilst watching TV! The best time to use it is anytime!
There are many videos on our Instagram page, @omnihiraya, for reference of movements. But, the ideal usage is the following
THE METHOD:
1. STIMULATE THE NODES:
Use The Ginto to stimulate/massage the lymph nodes from the bottom up starting at the armpits and work up to the collar bone, neck, behind the ears, in front of the ears, corners of the mouth, corners of the nose, sinuses, between the brows and end of the brows. You can google "lymph node chart" and find illustrations of these points.
2. DRAIN FLUIDS:
Using no pressure and just the weight of The Ginto, perform gentle gliding motions and "dumping" all the liquids into the armpits
a) starting from the center of your chest and glide into the armpits
b) center of the collar bone and guide the liquids down to the armpits
c) top of the neck and glide into the armpits
d) under the middle of the chin and glide out and down into the armpits
e) corner of the mouth and glide out and down into the armpits
f) hug the cheek bone and glide out and down into the armpits
g) start from the center of the forehead and glide out and down into the armpits
3. FIRM AND SCULPT:
Now that the face is drained of excess liquid, it's time to firm and sculpt the muscles.
Using pressure and upward movements, you can follow the same pattern as drainage just upward strokes. When you get to the face, be sure to lead all movements into the scalp because this is where our facial muscles attach to our skeletal system and will create the ultimate lift. You'll also notice some tension relief when you move into the scalp. For small areas, like the eyes, you can use the round end tip!
Be sure to do slow movements and repeat each muscle at least 3x like a facial work out. Take your time and repeat!
To maximize muscle stimulation during the sculpting portion, you should use any skincare product that is water based so mainly serums or gels. These provide the best conduction for the the electric stimulation. You can even do it on top of a cream mask as long as you run water through the mask to make it look "soupy". Oils and creams will will not provide the best penetration of electric stimulation during sculpting but it can be used especially for individuals who have strong microcurrent sensitivity.
You do not have to "charge" the tool. Once it is exposed to any light source, it will harness that energy and hold the charge until you use it. Whilst using it, be sure not to cover the ball end where the solar panel is. When covered, the tool still remains charged but, the power is reduced. With that said the short answer is, its always powered and its always on! No need to "charge" or "turn on".
- To clean, simply wipe it down with the cleaning cloth provided after quickly rinsing with gentle soap and water and always ensure that the tool is dry before storing.
- You can also use alcohol wipes to quickly clean the tool but do not submerge in alcohol.
- Do not submerge or soak the ball end of the tool in water because this could break the solar panel which needs to be functional in order for the micro-current feature to work.
- Do not use strong bleach or jewelry cleaning products on tool to protect the gold plating integrity overtime.
- Do not put inside the fridge as well to ensure gold plating longevity and solar panel function.
No. The tool does not do any movement that is not guided by the user. Any vibrational movements you may have seen online are created by the user of the tool. The micro-ampoule charge is mostly undetectable but, does provide micro stimulation. It is not strongly felt like other micro-current devices on the market today. Therefore, it can be comfortably used everyday for a cumulative result.
Please email us at : press@omnihiraya.com
Thank you so much for your interest in becoming our retail partner.
Omni Hiraya is a small business that values relationships and the communities within the spaces that we work with.
Retailers aligned with our ethos is what we look for as we establish our presence within the industry.
please email us at info@omnihiraya.com
“Salamat” (Thank you)
