FAQs

Disclaimer : GINTO PRODUCT SAFETY

Omni Hiraya would like to clarify that we are not responsible for any adverse reactions, issues, or complications that may arise from the use of the Ginto Face Gua Sha tool. Users assume all risks and liabilities associated with its usage. If you experience any discomfort or concerns, discontinue use immediately and consult a healthcare professional if needed.

  1. Individual Responses: The effectiveness of Gua Sha and its results can vary from person to person. While many users may experience positive outcomes, the results are not guaranteed for everyone.
  2. Not a Medical Device: The Ginto Face Gua Sha tool is not a medical device and should not replace professional medical advice, diagnosis, or treatment. It is recommended to consult a qualified healthcare provider before incorporating Gua Sha into your wellness routine, especially if you have pre-existing medical conditions.
  3. Patch Testing: Before using the Ginto Face Gua Sha tool, we strongly advise conducting a patch test on a small area of skin to check for any adverse reactions or sensitivities. Discontinue use immediately if you experience any irritation, redness, swelling, or discomfort.
  4. Allergic Reactions: Some individuals may be sensitive or allergic to certain materials. If you have a history of skin allergies or sensitivities, consult a dermatologist before using the Ginto Face Gua Sha tool, especially if you plan to use it with skincare products.
  5. Technique: Improper use or excessive pressure while using the Ginto Face Gua Sha tool may lead to skin irritation or bruising. Follow the provided instructions and use gentle, controlled movements. Avoid using the tool on broken or irritated skin.
  6. Liability Release: By purchasing and using the Ginto Face Gua Sha tool, you understand and agree that Omni Hiraya is not liable for any adverse consequences, damages, injuries, or complications that may arise from the direct or indirect use of the product.
  7. Product Care: Proper maintenance and cleaning of the Ginto Face Gua Sha tool are essential for its longevity. Refer to the care instructions provided with the product.

Please make an informed decision before incorporating the Ginto Face Gua Sha tool into your routine. If you have any concerns or questions, do not hesitate to contact us. Your safety and satisfaction are our priorities.

Your use of the Ginto Face Gua Sha tool implies your understanding and acceptance of these terms.

WHAT is The Ginto?

A luxurious 24kt plated, solar-powered gua sha. By harnessing the power of light energy to create an 8-40 micro-ampoule charge, The Ginto is a convenient at-home or travel skincare tool for draining and sculpting the face.

WHAT is Gua sha?

Gua Sha is an ancient Chinese healing technique in which an object is used to glide against the skin allowing for drainage, reduction of inflammation, stimulation of blood circulation for better skin health and even facial lifting and sculpting. With time and consistency, this practice leads to a more youthful appearance, one of Asia's well-known obsessions.

Shipping & Delivery

Shipping & Delivery

Fulfillment time : 2-3 Business Days (holidays not included)

Please allow couriers 2-7 business days to deliver your products.

For Expedited Shipping please email us before ordering. (Rates may vary depending on location)

*** We are not responsible for courier shipping delays ** and holiday delays**

For INTERNATIONAL SHIPPING inquiries email us at : info@omnihiraya.com

( costs may vary depending on country we are not responsible for tax and custom fees )

DISCLAIMER : WE ARE NOT RESPONSIBLE FOR LOST AND STOLEN PACKAGES.

Omni Hiraya is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. We advise customers to ensure a secure delivery location and to promptly address any delivery concerns with the respective carrier. Please reach out to the carrier directly for assistance in such cases. We appreciate your understanding and cooperation.

No cancellations are permitted once the order is shipped, and we do not accommodate change of address requests. Please ensure that the information provided during the ordering process is accurate. For any issues, please contact the carrier directly for assistance.

How to check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 business days (U.S orders only) of receiving your shipping confirmation email, please contact us at info@omnihiraya.com with your name and order number, and we will look into it for you.

Refund exchange or returns

Due to the nature of our products we do not accept any refunds or returns.

All sales are final

WHO can use this?

Any one can use this, male or female of all ages from 12+ years, as it is good for all skin types. The 24kt gold is not only a great conductor but, it is also a non-chemically reactive material so it will not cause irritation to any skin type. When it comes to acne present, be mindful that bacteria from active acne can possibly spread so perhaps refrain from using The Ginto at this time.

WHERE can I use this?

Traditionally, gua sha tools are used for the face to encourage the metabolism of the skin's elastin and collagen fibers that leads to the tightening of the skin. However, The Ginto can also be used to drain inflammation or swelling in the face as a well as other areas of the body. It's great to promote drainage from pedal edema or swelling of the feet and legs. It can also be used to release tension in the scalp and the "hard to reach areas" of the shoulders and back as well.

WHEN can I use this?

You can drain and sculpt anytime of the day. Usually it is performed during one's skincare ritual. It adds benefits of better product penetration, so the skin looks smoother and more hydrated, as well as a more youthful and lifted appearance. With that said, our Ginto clients have been known to fall asleep with The Ginto in bed whilst watching TV! The best time to use it is anytime!

HOW do I use this

There are many videos on our Instagram page, @omnihiraya, for reference of movements. But, the ideal usage is the following

THE METHOD:

1. STIMULATE THE NODES:
Use The Ginto to stimulate/massage the lymph nodes from the bottom up starting at the armpits and work up to the collar bone, neck, behind the ears, in front of the ears, corners of the mouth, corners of the nose, sinuses, between the brows and end of the brows. You can google "lymph node chart" and find illustrations of these points.

2. DRAIN FLUIDS:
Using no pressure and just the weight of The Ginto, perform gentle gliding motions and "dumping" all the liquids into the armpits

a) starting from the center of your chest and glide into the armpits

b) center of the collar bone and guide the liquids down to the armpits

c) top of the neck and glide into the armpits

d) under the middle of the chin and glide out and down into the armpits

e) corner of the mouth and glide out and down into the armpits

f) hug the cheek bone and glide out and down into the armpits

g) start from the center of the forehead and glide out and down into the armpits

3. FIRM AND SCULPT:
Now that the face is drained of excess liquid, it's time to firm and sculpt the muscles.

Using pressure and upward movements, you can follow the same pattern as drainage just upward strokes. When you get to the face, be sure to lead all movements into the scalp because this is where our facial muscles attach to our skeletal system and will create the ultimate lift. You'll also notice some tension relief when you move into the scalp. For small areas, like the eyes, you can use the round end tip!

Be sure to do slow movements and repeat each muscle at least 3x like a facial work out. Take your time and repeat!

DO I need to use a product with The Ginto?

To maximize muscle stimulation during the sculpting portion, you should use any skincare product that is water based so mainly serums or gels. These provide the best conduction for the the electric stimulation. You can even do it on top of a cream mask as long as you run water through the mask to make it look "soupy". Oils and creams will will not provide the best penetration of electric stimulation during sculpting but it can be used especially for individuals who have strong microcurrent sensitivity.

HOW do I charge it and turn it on?

You do not have to "charge" the tool. Once it is exposed to any light source, it will harness that energy and hold the charge until you use it. Whilst using it, be sure not to cover the ball end where the solar panel is. When covered, the tool still remains charged but, the power is reduced. With that said the short answer is, its always powered and its always on! No need to "charge" or "turn on".

HOW do I clean the Ginto?
  • To clean, simply wipe it down with the cleaning cloth provided after quickly rinsing with gentle soap and water and always ensure that the tool is dry before storing.
  • You can also use alcohol wipes to quickly clean the tool but do not submerge in alcohol.
  • Do not submerge or soak the ball end of the tool in water because this could break the solar panel which needs to be functional in order for the micro-current feature to work.
  • Do not use strong bleach or jewelry cleaning products on tool to protect the gold plating integrity overtime.
  • Do not put inside the fridge as well to ensure gold plating longevity and solar panel function.
DOES it Vibrate?

No. The tool does not do any movement that is not guided by the user. Any vibrational movements you may have seen online are created by the user of the tool. The micro-ampoule charge is mostly undetectable but, does provide micro stimulation. It is not strongly felt like other micro-current devices on the market today. Therefore, it can be comfortably used everyday for a cumulative result.

Press/Media Inquiries

Please email us at : press@omnihiraya.com

Become a Spa Partner

Thank you so much for your interest in becoming our retail partner.

Omni Hiraya is a small business that values relationships and the communities within the spaces that we work with.

Retailers aligned with our ethos is what we look for as we establish our presence within the industry.

please email us at info@omnihiraya.com

“Salamat” (Thank you)